Ontario’s disciplined and ambitious approach to communication is key to sustaining its role as a regional leader and achieving the Ontario Vision. Communication is not the same as information: communication involves sending and receiving; information may be only one-way. Thus, Ontario’s communication culture is one that focuses on the end-user and values accuracy, timeliness, credibility, clarity, and the capacity to exchange ideas. The intent of this culture is to enable the people and the decision-makers of Ontario to have the information they need to understand what is happening in their City, why it is happening, and what it means for the quality of their lives. It should also enable them to decide what to do in response to what the information tells them.
Thoroughly informed and connected leaders, staff, public and shareholders.
Quality. We require a professional standard of quality, no matter what medium is involved, to convey the sense and reality of accuracy, validity and honesty that befits this City.
Accessibility. Our communications shall be designed to be easily accessible to end-users, including those with special needs such as hearing or visually impaired.
Format. Our communications shall be presented in whatever formats are best able to meet the needs of the end-users.
Coordination. We require coordination of communication activities and products among City departments so that coherent and internally consistent information is delivered to end-users.
Coherence. We require a level of communication in which the information is understandable to the intended audience(s).
Connection. We require communications to include a means by which the end-users may provide feedback to the City or pursue further clarification.